TERMS AND CONDITIONS

(Please read carefully)

How We Use and Protect Your Data in Accordance with the POPI Act (Protection of Personal Information)

The Protection of Personal Information Act has been in effect since July 1, 2021. This law exists to protect your personal data. Landosol (Pty) Ltd. will ensure that your personal information is kept private and safe, in accordance with the Protection of Personal Information Act. We will never sell or share your information with any outside third party. Your personal data will only be used to support your online payment through this website to payment platforms such as Payfast, iKhoka, PayStack, for direct advertising to you, arrange shipping and delivery, and for any other legal purposes.

Personal information on failed, pending, or cancelled orders will automatically be deleted after 21 days. Completed orders will be retained for a period of 3 years.

SHIPPING POLICY

All prices given online are exclusive of shipping and handling fees. Shipping costs, where applicable, will be added on the Checkout page. All orders will only be processed after receiving funds. Orders for courier shipping will be shipped within 30 days after receiving funds. Landosol (Pty) Ltd will only ship to destinations within South Africa.

SHIPPING OPTIONS & COST

Upon checkout, you will have the following delivery options to choose from:

Pickup at Landosol Plant Farm, Port Edward:
- You need to come and collect at the nursery at 134 Cascade Rd, Rennies Beach, Port Edward, KZN 4295.
PUDO:
- We do not box or ship any orders via PUDO. However, you are welcome to arrange this option yourself. If you wish to arrange PUDO, select this option. We will deliver your plants to The Courier Guy, who will pack and ship them to you for a fee. The Courier Guy will provide you with the cost and account details for payment. Please ensure that your address, email address, and phone number provided at checkout are correct. Landosol (Pty) Ltd does not accept responsibility for any handling, delays, or damages caused by PUDO or the courier service.
Courier (Door-to-Door only): Small manageable orders only.
- We use The Courier Guy for door-to-door deliveries at a base cost of R250 per box. This includes a boxing and handling fee. All plants to be shipped will be removed from their pots and medium and sent as bare-rooted plants only. Plants will be trimmed as needed to facilitate boxing and shipping. To avoid plants staying over in a warehouse over weekends, we dispatch plants only on Mondays and Tuesdays to allow enough time to reach the customer. Landosol (Pty) Ltd will not accept responsibility for any handling, delay or damages caused by a courier service.

TERMS OF PAYMENT

All online orders MUST be paid in full prior to shipping or collection. The following payment options are available:

VISA and MASTER CARD credit and debit cards, QR Code, ZAPPER, SnapScan, SCODE, MoreTyme, MANUAL and INSTANT EFT via the iKhoka, PayFast, and PayStack gateway options.
Direct Bank Transfer Payments: EFT payments can also be made directly to our bank account. Please use the Order Number as a reference. Proof of payment must be emailed to accounts@landosol.co.za.
COD: Local residents from Port Edward, Banners Rest, Leisure Bay, and Glenmore are welcome to pay with Cash, MasterCard, or VISA Card upon collection of goods. This payment option is not available to other locations.

V.A.T.

All prices given online or in-store are exclusive of V.A.T.

INCORRECT PRICES

All prices quoted online, in catalogues, brochures, social media, advertisements, and any other virtual or physical marketing material, as well as on individual price tags, are subject to adjustment without prior notice. Landosol (Pty) Ltd shall take reasonable efforts to accurately indicate prices. However, should any product (including, but not limited to plants, seeds, bulbs, goods, or any other sellable item) be erroneously offered at incorrect prices, Landosol (Pty) Ltd will not be obliged to sell such product(s) at such incorrect price(s) and shall only be liable to refund monies already paid, should you not wish to proceed with the purchase at the correct price.

EXECUTING ORDERS

Orders containing live plants, and placed for collection, MUST be collected within 48 hours from the notification date that the order is ready for collection. Landosol (Pty) Ltd reserves the right to automatically cancel any orders not collected. Refunds on cancellations will be made within 48 hours of cancellation, minus an admin handling fee based on 20% of the value of the order not collected. All items on a cancelled order will be returned to inventory to be sold again.

AVAILABILITY OF STOCK

No product listed on this site or sold in-store will be sold on backorder, unless specifically agreed in writing between the parties. Any orders that cannot be fulfilled by us within twenty-one (21) days will automatically be cancelled and monies already paid refunded in full. No product that is either delayed by the supplier(s), sold out, discontinued, loss of production, or for whatever other reason no longer available for sale will be substituted on an order or withheld for delivery later on, unless specifically requested and a written confirmation is received.

CLAIMS

Any sales of plants, seeds, bare-rooted plants, or bulbs are final. Delivery and transport of plants are done at the customer’s own risk and Landosol (Pty) Ltd will under no circumstances be liable to replace or give credit for any plant that is damaged or died for whatever reason after departure from the farm/nursery. Landosol (Pty) Ltd will not accept responsibility for any damages caused by a third party, e.g., the courier service.

Returned incorrect or damaged goods (other than live plants) will only be accepted if delivery of goods is checked on the delivery date and the incorrect or damaged goods are properly noted on the invoice with photographic proof. You will not be exempt from liability for the goods delivered if the aforementioned is not adhered to. No responsibility whatsoever will be taken by Landosol (Pty) Ltd. All purchases resulting from buying online from Landosol (Pty) Ltd will be restricted to the maximum value of the purchase price. Landosol (Pty) Ltd will under no circumstances be liable for any refunding other than the purchase price of the goods ordered. The customer will be responsible for the return cost of the goods. Where the customer bought incorrect goods, an admin handling fee of 15% of the value of the goods may be charged on returned goods after consultation.

OTHER DISCLAIMERS

Plants ordered online may differ slightly from the images listed. The plants shown online represent mature specimens and not the actual plants you will receive. Small juvenile plants often look different from mature specimens.
Information provided about plants is only a guideline, as growth and well-being can vary due to factors such as location, food, specific needs, temperature, soil composition, water hardness, care, and handling.
Some plants may be poisonous to both pets and humans or cause allergic reactions when handled. It is your responsibility to familiarize yourself with the toxicity of the plants you purchase and take necessary precautions.
Plants will only be dispatched in a healthy, growing, disease- and pest-free condition and will not be replaced due to damage or death caused by unforeseen circumstances.
When an order for a plant(s) is placed for collection, the plants must be inspected and selected, where applicable, in person by you or your representative before leaving our care.
Plants bought for their leaf variegation carry no warranty, as a plant with variegation may revert to its original state or produce all variegated leaves. No replacement or credit will be given.
No guarantee, written or otherwise, is provided regarding the names, vigor, growth rate, flower color, classification, species, or fertility of any plants, seeds, bare-rooted plants, or bulbs.
Any information given on fertilizer or plant food, organic or otherwise, insecticides, herbicides, pesticides, or any other chemicals, including tips and information regarding plant feeding or control of weeds, scrubs, trees, diseases, and pests on plants (and animals), is a guide only.
All recommendations are made to the best of our knowledge, based on either our own experience or manufacturers’ and suppliers’ guidelines. We cannot accept any responsibility for the correctness of this information.
Please pay attention to labels and test chemicals or new treatments first before applying on a large scale.
Landosol (Pty) Ltd. does not accept any liability for loss experienced by the customer or a third party due to the incorrect handling of any plant or products or using harmful materials on plants.
For courier shipping orders conducted by us, everything possible is done to ensure that plants receive the best treatment before leaving our care and that government regulations regarding the control of invasive species, diseases, and pests are strictly adhered to.
You are responsible for obtaining any necessary permission and permits if required for a restricted species.
When an order is placed for collection, door-to-door courier delivery, delivery undertaken directly by us, or any other shipping methods, everything possible is done to ensure that the order execution and, if applicable, delivery of the order takes place without delay.
Orders are, however, subject to cancellation or delay caused by governmental regulations, laws and orders, droughts, inclement weather, labor disputes, riots, protests, floods, fire, frost, war, embargoes, or any other cause reasonably beyond the control of Landosol (Pty) Ltd.

Only under the above-mentioned conditions, will products be sold, and no representative of Landosol (Pty) Ltd, other than a Director of Landosol (Pty) Ltd, is entitled to change these conditions.

THE PLACEMENT OF AN ORDER AUTOMATICALLY CONFIRMS ACCEPTANCE OF THE CONDITIONS OF SALE.

LANDOSOL (PTY) LTD. RESERVE THE RIGHT TO CHANGE THESE TERMS AT ANY TIME, WITHOUT PRIOR NOTICE.

Terms & Conditions